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After changing the IP address for the server, the TaskCentre services will not start or are failing

Updated over a week ago

Please be aware that we recommend that any changes to any of the servers holding the Access range of products or your SQL server are completed with the assistance of an Access Consultant - changes to your network configuration can cause issues with some products - especially Orbis/Access TaskCentre - where tasks and services are often configured to run within a specific network configuration.

Issues with tasks and services following a change in network configuration will require TaskCentre and some of your tasks to be reconfigured. Support do not cover the setup and configuration of TaskCentre, so if you need assistance with this, please contact your Account Manager or CSM and arrange for assistance from an Access Consultant.

Please raise a new case online if you are unsure of who your account manager is or their contact details.

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