Access TaskCentre Service will not restart

Log onto the server where TaskCentre is installed

Open up Control Panel and then Administrative Tools (steps to find these will differ depending on operating system - ask your IT team if you are unsure)

From within Administrative Tools, double click on Services

In the window that opens, find the service called "Access TaskCentre Server"

Right click on this service and select Properties

Make a note of the "Service Name"

Repeat for the service called "Access TaskCentre Schedule Agent", making a note of its name too

Now open a command prompt window by going to the Start menu, clicking Run, typing in "Command" and pressing enter

Type in "sc queryex {servicename}" using the service name from above

Make a note of the PID value returned

Repeat for the other service name making a note of its PID number too

In the same command prompt window, type "taskkill /f /pid {pid number}"

The service will now have been terminated

Repeat for the other service's PID number

Close the command prompt window and try to restart the service again