If symbols in your task emails are being replaced with strange characters, this is caused by a character set mismatch. You can force TaskCentre to use a specific HTML character set by adding a registry key.
⚠️ Important: This fix requires adding a registry key on the server running TaskCentre. Registry changes should only be carried out by personnel familiar with editing the Windows registry. Any mistakes will not be covered by our support team.
Log in to the server running TaskCentre.
Click Start, then in the Search or Run box, type regedit and press Enter.
If prompted by User Account Control, click Yes to open the Registry Editor.
In the Registry Editor, open the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Orbis Software\TaskCentre\Providers\{6441D52B-BABE-4A69-A21F-A5ED9B62FAAC}\Parameters.
Right-click in the right-hand panel, select New, then select String Value.
Name the new key 'CharSet' and press Enter.
Right-click the newly created key and select Modify.
Set the Value data to 'UTF-8'.
Click OK to save the changes.
Test your emails to see if this has helped. If not, try changing the registry key value to another character set. Try each of the following until you find one that works for your setup:
Windows-1252.
ISO 8859-1.
us-ascii.