If symbols in your task emails are being replaced with strange characters, this is caused by a character set mismatch. You can force TaskCentre to use a specific HTML character set by adding a registry key.
⚠️ **Important:** This fix requires adding a registry key on the server running TaskCentre. Registry changes should only be carried out by personnel familiar with editing the Windows registry. Any mistakes will not be covered by our support team.
Log in to the server running TaskCentre.
Click **Start**, then in the **Search** or **Run** box, type **regedit** and press **Enter**.
If prompted by User Account Control, click **Yes** to open the Registry Editor.
In the Registry Editor, open the following key: **HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Orbis Software\TaskCentre\Providers\{6441D52B-BABE-4A69-A21F-A5ED9B62FAAC}\Parameters**.
Right-click in the right-hand panel, select **New**, then select **String Value**.
Name the new key 'CharSet' and press **Enter**.
Right-click the newly created key and select **Modify**.
Set the **Value data** to 'UTF-8'.
Click **OK** to save the changes.
Test your emails to see if this has helped. If not, try changing the registry key value to another character set. Try each of the following until you find one that works for your setup:
Windows-1252.
ISO 8859-1.
us-ascii.